Dallas Proud

Plano, TX, Main Post Office Supervisor, Customer Services Selvia Cleveland-Harris (center) received a customer compliment.  She was joined by Postmaster Melvin Arps (left) and Manager, Customer Services Kenda Porter (right) who thanked her for going above and beyond for our customers.

“Dear Mr. Arps,

 

Selvia from the Plano Main Post Office was such a big help to me.  I spoke to her three times over a period of two days.  She always answered the phone in a friendly manner and was very courteous.  Most importantly though, she helped me track a lost package that was seemingly “stuck” in Prosper, TX, which is 30 minutes away from Plano.  The package was more than two weeks late and I had filed a claim with USPS to try and get our money back.  I purchased a skylight filter from Amazon in which six other of my co-workers had chipped in.  So, it was pertinent that I kept everyone updated.  USPS online tracking stated the item would be late but did not provide me a new delivery date or time.  It wasn’t until Selvia got involved that the tracking was updated and she explained and informed me step by step where the package was until we received it.  Both my co-workers and I are extremely satisfied and we love are skylight filter.”

 

Thank you,

Happy Customers