Grand Prairie, TX, Westchester Station Supervisor, Customer Services Shaunnon Jackson (center) received his 25-year Service Award from Postmaster Anthony Willis (left) and Manager, Customer Services Jason Drake (right).  He thanked his co-workers for the award and advised the employees who are just starting out, the Postal Service is always changing.  Jackson has held numerous craft and managerial positions throughout his career.  He stated, “You have to adapt and stay the course.”

The Nevada Post Office employees are promoting safety.  Every Wednesday, they wear “STOP IN THE NAME OF SAFETY” t-shirts to show they are engaged in working safely. Pictured are Rural Carrier Linda Wagner (kneeling left); Officer-In-Charge Maria Rosales (kneeling, right); (standing, from left) Rural Carrier Associate Tressie Kirby; Rural Carrier Dana Logan; Retail Associate Chasity Dallas; and Rural Carrier Charles Walker.

Royse City, TX, Retail Associate Michelle Smith (center, holding certificate) received her 25-year Service Award from Postmaster Maria Rosales (far Left).  She was joined by her co-workers who congratulated her on this tremendous achievement.  Rosales remarked, “I appreciate all that you do.  The fact that you are always smiling to your co-workers and our customers really makes a big difference.”

Lufkin, TX, Rural Carrier Sandra Landrum (right) received her Official Retirement Certificate from Postmaster Jeffrey Lloyd (left).  She had 31 years of service and her last day was July 30, 2019.

Forney, TX, Retail Associate Takara Jones (right) received her second consecutive Gold Star Award from Postmaster Danette Steward (left) for a perfect transaction on a Retail Customer Experience.  She loves working with a variety of different people and assisting our customers.  Jones is proud to represent the brand in a positive light.   

Seagoville, TX, Retail Associate Darron Stacy Young (left) received his eighth Gold Star Award from Postmaster Louiza Missi (right) for a perfect transaction on a Retail Customer Experience.  He has been giving great service for 39 years.

Red Oak, TX, Retail Associate Sara Johnston (right) received her seventh Gold Star Award from Supervisor, Customer Services Bridgitte Nash (left) for a perfect transaction on a Retail Customer Experience.  She enjoys serving and interacting with the community. 

A message from the District Manager Scott Hooper…

Knowing the Signs of Heat Stress

 

Summertime is upon us and so are the opportunities to experience heat illnesses. Postal Service employees, like many others who work outdoors, face various hazardous conditions while performing their daily duties. Heat-related illnesses can strike anyone at any age.

It’s important to know the signs of heat-related illnesses — acting quickly can prevent more serious medical conditions. There are several types of heat illness, which range in severity from more treatable to very serious and even life-threatening. These include:

 

• Heat Rash occurs when the skin's sweat glands are blocked and the sweat produced cannot get to the surface of the skin to evaporate.

 

• Heat Cramps are the intermittent, involuntary spasm of muscles that occur in an individual who is physically active in hot or humid weather.

 

• Heat Exhaustion is a more serious illness. Symptoms include headache, nausea, dizziness, weakness, thirst, and heavy sweating.

 

• Heat Stroke is the most serious heat-related illness and requires immediate medical attention. Symptoms include confusion, fainting, seizures, very high body temperature and hot, dry skin or profuse sweating.

If you experience any of the symptoms listed above, get to a cool place, cease work and notify your supervisor. For serious heat-related conditions, call 911 immediately to obtain medical attention. Don’t forget to keep an eye out for your co-workers and take steps to assist anyone you believe is experiencing a heat-related illness.

 

Coppell, TX, Retail Associate Brittini Himes (right) received her first Gold Star Award from Postmaster Ramona Rogers (left) for a perfect transaction on a Retail Customer Experience.  She enjoys meeting the public and helping people every day.

Irving, TX, Valley Ranch Station Letter Carrier Rodney Secrease (left) received his 25-year Service Award from Manager, Customer Services Glenn Frorath (right). 

Irving, TX, Main Post Office Letter Carrier Dexter Wright (left) received his 25-year Service Award from Postmaster Rodney Malone (right).  He advised his co-workers, “It is a good job to have.  Stay safe out there, so you can get home to your family.  You never know how long you are going to be here.”

Irving, TX, Main Post Office Carrier Technician Patrick Jennings (left) received his 25-year Service Award from Postmaster Rodney Malone (right). 

Dallas District Administrative Assistant Rachel Baker (center) received her 30-year Service Award from Acting Manager, Post Office Operations Area 2 Shiniqua Toliver (left) and Manager, Post Office Operations Area 1 Kenneth Ruelas (right).

Celina, TX, Postmaster Cindy Osterman (left) received her 35-year Service Award from Acting Manager, Post Office Operations Shiniqua Toliver (right). 

Sherman, TX, Letter Carrier Steve Sandmann (second left) was presented the National Safety Council’s Million Mile Safe Driver Award for driving one million miles, or a cumulative 30 years without a preventable vehicle accident by (from left) Safety Specialist Michael Harris; Postmaster Steve Fuhr; and Manager, Safety Elvin Rembert. 

Sherman, TX, Letter Carrier Steve Sandmann (right) was presented the National Safety Council’s Million Mile Safe Driver Award for driving one million miles, or a cumulative 30 years without a preventable vehicle accident from District Manager Scott Hooper (left).

 

 
 

North Texas Processing & Distribution Center (P&DC) Senior Operations Support Specialist Marie Rogers (left) received her 30-year Service Award from Manager, In-Plant Support Webster “Gary” Tottress, II, (right).

Q.12 Elements of Engagement

Plano, TX, Main Post Office Supervisor, Customer Services Selvia Cleveland-Harris (center) received a customer compliment.  She was joined by Postmaster Melvin Arps (left) and Manager, Customer Services Kenda Porter (right) who thanked her for going above and beyond for our customers.

“Dear Mr. Arps,

 

Selvia from the Plano Main Post Office was such a big help to me.  I spoke to her three times over a period of two days.  She always answered the phone in a friendly manner and was very courteous.  Most importantly though, she helped me track a lost package that was seemingly “stuck” in Prosper, TX, which is 30 minutes away from Plano.  The package was more than two weeks late and I had filed a claim with USPS to try and get our money back.  I purchased a skylight filter from Amazon in which six other of my co-workers had chipped in.  So, it was pertinent that I kept everyone updated.  USPS online tracking stated the item would be late but did not provide me a new delivery date or time.  It wasn’t until Selvia got involved that the tracking was updated and she explained and informed me step by step where the package was until we received it.  Both my co-workers and I are extremely satisfied and we love are skylight filter.”

 

Thank you,

Happy Customers

Irving, TX, Central Station Carrier Technician Troy Goodsell (right) received his 30-year Service Award from Supervisor, Customer Services Ramon Coleman (left).

Irving, TX, Las Colinas Finance Station Lead Retail Associate Horace Williams (right) received his 35-year Service Award from Supervisor, Customer Services Gary Moore (left).

Irving, TX, Central Station Letter Carrier Jaime Suarez (right) received his 30-year Service Award from Supervisor, Customer Services Gary Moore (left).

Denison, TX, Letter Carrier Zackery S. Davidchik, III, (right) received his 25-year Service Award from Postmaster David Siau (left).

On July 9 and 10, 2019, Corporate Communications held a Customer Relations Coordinator (CRC)/ Strategic Communications Specialist (SCS) meeting at the Southern Area.  Southern Area Vice President Shaun Mossman (standing) spoke to the attendees about a variety of topics and answered questions at the event.

Plano, TX, Coit Station Supervisor, Customer Services Kyndra Barrett (left) received her 25-year Service Award and pin from Supervisor, Customer Services Rochelle Washington (right).

Dallas, TX, Network Distribution Center (NDC) Manager, Deliver Operations Carlton Speller (second right) presented Certificates of Appreciation to (from left) Mail Handler Russell Symank; Parcel Distribution Clerk Kimberly Frazier; and Mail Handler Keith Bell. 

Dallas, TX, DFW Finance Station Retail Associate Geneva Bishop (above) received her seventh Gold Star Award for a perfect transaction on a Retail Customer Experience.  She enjoys assisting customers and serving them with a smile.  Bishop commented, “We have a great team here and I’m proud to represent the brand positively.”

Dallas, TX, Network & Distribution Center (NDC) Supervisor, Distribution Operations Lester Williams (right) was presented his 45-year Service Award from Lead Manager, Distribution Operations Michael Watts (left).  The Dallas District would like to congratulate Williams on this outstanding achievement.

Wylie, TX, Retail Associate Alberto Perenia (left) received his tenth Gold Star Award from Supervisor, Customer Services Al MacDonald (right) for a perfect transaction on a Retail Customer Experience.  He has been with the Postal Service over 20 years and looks forward to his retirement.

Lewisville, TX, Old Town Finance Station Retail Associate Kenisha Session (above) received her fifth Gold Star Award for a perfect transaction on a Retail Customer Experience.  She loves the customers at this office.  Session is the lone support system for herself and her children.  She does the best job that she can for them. 

On Saturday June 8th, 2019, employees of the Nacogdoches Post Office volunteered for community service picking up trash at the Texas Blueberry festival held in Nacogdoches. They wanted to show the community they are dedicated to service.

On Saturday June 8th, 2019, employees of the Nacogdoches Post Office volunteered for community service picking up trash at the Texas Blueberry festival held in Nacogdoches. They wanted to show the community they are dedicated to service.

Wylie, TX, Rural Carrier Associate Bradley Maroney (above in both photos) recently cut his hair and anonymously donated it to Wigs for Kids, which is a nonprofit organization that helps heal the pain of children suffering from hair loss. He mailed the hair via Priority Mail.

Dallas, TX, Prestonwood Station Distribution Clerk Dexter L. Drayden, Sr. (center) received his 35-year Service Award from Acting Manager, Customer Services Sonya Antwine (left) and Supervisor, Customer Services Katina Murray (right).  He remarked, “I could not have selected better management, nor a better station to end my career.  I love it here!”

Dallas, TX, Brookhollow Station Retail Associate Ann Hoang (right) received her third Gold Star Award from Acting Manager, Customer Services Priscilla Jackson (left) for a perfect transaction on a Retail Customer Experience.  She enjoys assisting customers, working with her co-workers and having fun while she works.  Hoang is an immigrant who moved here from Vietnam.  She is grateful for the opportunity to be in America. 

Mesquite, TX, Carrier Annex Station Letter Carrier Ricky Barlett (left) received his 45-year Service Award and Certificate of Appreciation from Supervisor, Customer Services Paul Arroyo (right). 

On June 28, 2019 a retirement party was held at the North Texas Processing & Distribution Center for Dallas District Complement Coordinator Maxine Lee (left). District Manager Scott Hooper (right) presented her an Official Retirement Certificate and Certificate of Appreciation.  She had over 41 years of service with the Post Office.

Dallas District Complement Coordinator Maxine Lee (above) cut the cake at her retirement party.  Her last day was June 28, 2019, and she had over 41 years of service with the Post Office.

On June 28, 2019 a retirement party was held for Dallas District Complement Coordinator Maxine Lee (fourth left).  Employees thanked her for her years of service and dedication.

On June 28, 2019 a retirement party was held for Dallas District Complement Coordinator Maxine Lee (fourth left).  Employees thanked her for her years of service and dedication.

Southern Area Field Account Representative Cherry Stovall (left) and Dallas District Field Recruiter Cynthia Brookins (right) posed for a picture at Maxine Lee’s retirement celebration. 

(From left) Dallas District Field Recruiter Cynthia Brookins; Complement Coordinator Maxine Lee; retired postal employee Alice Woodard; and Learning Development & Diversity Specialist Gwendell Hampton posed for a picture at Maxine Lee’s retirement celebration.

 
(From left) Southern Area Field Account Representative Cherry Stovall; Dallas District Staffing Specialist Quincy Daniel; Complement Coordinator Maxine Lee; and Learning Development & Diversity Specialist Gwendell Hampton posed for a picture at Maxine Lee’s retirement celebration.

 
 
 
 



 


 

Dallas, TX, Brookhollow Station Retail Associate Patrick Dade (left) received his 35-year Service Award from Acting Manager, Customer Services Priscilla Jackson (right).

Grand Prairie, TX, Main Post Office Retail Associate Irma Danner (right) received a Gold Star Award from Supervisor, Customer Services Gabe Carreon (left) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 25 years and enjoys working with the public.  Danner strives to make all her customers feel comfortable and know that she is there to assist them.  She loves her job.

Palestine, TX, Building Maintenance Custodian Shawn Shaw (above) received her Official Retirement Certificate.  Her last day was June 28, 2019 and she had 35 year of service with the Post Office.

Irving, TX, Valley Ranch Station Retail Associate In Choi (above) received a customer compliment.

 

“Dear Ms. Choi, 

You are a pleasure to know.  Thank you for your kind service at the Post Office and for your kind regard.

 

All the best,

Happy Customer”