Plano, TX, Northwest Station
Distribution Clerk Marcus Hawley (above) received an employee compliment.
On May 22, 2019, around
1:15pm a customer who spoke Spanish had been coming in several times but we
were unable to assist him because he couldn’t speak English. We gave him Consumer Affairs number as well
as the 1-800-ASK-UPPS to speak with a bilingual representative. Still unsuccessful, I remembered Marcus Hawley
spoke Spanish and gave him a call. He
was off work and I explained the situation to him and while on speaker he began
to translate. Not only did Marcus
translate but he wanted me to text him the customer’s information so he could
let our clerk to follow up as well. I
wanted to shine the spotlight on an employee that went the extra mile.
Sincerely,
Selvia Harris
Carrier Technician
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