Monday, June 24, 2019


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Richardson, TX, Main Post Office Letter Carrier Dee McGinnis (center, holding certificate) received her 25-year Service Award from Supervisor, Customer Services Vincent King (front row, far left).  She was joined by her co-workers who congratulated her on this impressive achievement.   

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Carrollton, TX, Main Post Office Retail Associate Angela Chandler (left) received her first Gold Star Award from Postmaster Darwin Adams (right) for a perfect transaction on a Retail Customer Experience.  She enjoys helping customers and making them happy.
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Dallas, TX, Northwest Station Retail Associate Denita Allen (center) received her second Gold Star Award from Manager, Customer Services Gail Aycock (left) and Supervisor, Customer Services Deborah “Debbie” Moore (right) for a perfect transaction on a Retail Customer Experience.
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Dallas, TX, Northwest Station Supervisor, Customer Services Deborah “Debbie” Moore (right) received her 30-year Service Award from Manager, Customer Services Gail Aycock (left).

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Frisco, TX, Teel Station Retail Associate Kathy Ocon (left) received her 14th Gold Star Award from Postmaster Carlnell Hardy (right) for a perfect transaction on a Retail Customer Experience.  She does her best to give exceptional service to the community. 



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On June 14, 2019, an Army retirement themed party was held at the North Texas Processing and Distribution Center (P&DC) for Mail Handler and U.S. Army Captain Robert Moore (above).  His last day was June 18, 2019 and he had 14 years of service with the Postal Service.
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Athens, TX, Lead Retail Associate Howard Wright (left) received his 35-year Service Award from Officer In Charge Shane W. Evanyk (right).


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Garland, TX, North Station Letter Carrier Julie Plumlee (holding certificate) received her 25-year Service Award from Supervisor, Customer Services Tajuana Davis (front row, far left).  She was joined by her co-workers who congratulated her on this terrific achievement.   
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Dallas, TX, Lake Highlands Station Lead Retail Associate Karen Stanley (left) received her 25-year Service Award from Manager, Customer Services Emiliano Chapa (right).



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Dallas, TX, Lake Highlands Station Letter Carrier Pamela “Pam” Greer (center, holding certificate) received her 30-year Service Award from Manager, Customer Services Emiliano Chapa (right of certificate).
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On June 13, 2019, the Dallas District had an Executive Safety and Health Committee Meeting for Quarter 3 at the North Texas Processing & Distribution Center. District Manager Scott Hooper (standing) welcomed attendees to the event and discussed the importance of working safely and the impact unsafe practices can have on employees and the people around them.  He also discussed what employees can do to improve safety throughout the district.
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Employee Engagement Ambassador Paula Hines (standing) spoke to the attendees about the importance and benefits of having engaged employees in the work place.

The following Post Offices discussed what practices and procedures they put in place to improve safety and engage the workforce.
PictureGrand Prairie, TX, Main Post Office Safety Ambassador Gloria Flores (standing, far left) and Postmaster Anthony Willis (standing, second left)
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Mabank, TX, Postmaster Janet Campbell (standing, left) and Safety Ambassador Gilbert Mitchell (standing, right)
Postmaster Marsha Mendoza; Cedar Hill Postmaster Angelia Hicks; Grand Saline Postmaster Connor White; and Eustace Postmaster Robert Quillen discussed what practices and procedures they put in place to improve safety and engage the workforce.
Members of MPOO 5 group (from left) Rice Postmaster Rodney Richman; Forney Postmaster Danette Steward; Rockwall Postmaster Nichole Higgs; Mabank Postmaster Janet Campbell; Wills Point Postmaster Bruce Morphis; Edgewood Postmaster Lisa Lyons; Wylie Postmaster Marsha Mendoza; Cedar Hill Postmaster Angelia Hicks; Grand Saline Postmaster Connor White; and Eustace Postmaster Robert Quillen
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Rockwall TX, Post Office (from left) Supervisor, Customer Service Valerie Paz; Safety Ambassadors Harley Ramirez; Byron Velasquez; David Sikes; Tadia Woods; and Postmaster Nichole Higgs
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Dallas, TX, University Station Manager, Customer Services Tina Young discussed what practices and procedures were put in place to improve safety and engage the workforce.
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Dallas, TX, Juanita Craft Station Manager, Customer Services Dionne Davis (left) and Safety Ambassador Twasky Smith (right)
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Richardson, TX, Main Post Office Safety Ambassador Dee McGinnis (standing, left) and Office In Charge Edgar Moreno (standing, right)
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McKinney, TX, Main Post Office Safety Ambassador Ken Scalf (standing, left) and Postmaster Jeff Jenkins (standing, right)
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Frisco, TX, Main Post Office Postmaster Carlnell Hardy (standing, left) and Safety Ambassador Michelle Cherry (standing, right)








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Cedar Hill, TX, Postmaster Angelia Hicks (center) received her 30-year Service Award from District Manager Scott Hooper (left) and Manager, Post Office Operations Brandi Smith (right).

Thursday, June 20, 2019

A message from the District Manager Scott Hooper…

Severe Weather: Be Aware and Prepare
 
Over the last couple of weeks the North Texas area has experienced severe thunderstorms, tornadoes, and hail, which has caused significant property damage and extensive power outages. Regardless of location, if conditions are right, severe weather could happen anywhere.

The safety and well-being of all postal employees, and their families, is extremely important to our organization and to me. I would like to remind everyone of the importance of being aware of potential hazards and preparing for emergencies. Stay safe by knowing the risk, having an emergency plan, and understanding what to do in case of severe weather.

For example, do you know the difference between a “watch” and a “warning”? A watch means there is a possibility of hazardous weather and you should have a plan in case a storm threatens. A warning means the event is occurring, is imminent, or is likely, and you must take action immediately to save property and lives.

All of us should have an emergency plan in place, both at work and at home. At work, pay close attention to safety talks and practice drills. Every postal facility has an emergency action plan. This plan is updated and reviewed annually, and informs you on what to do and where to go, in the event of severe weather. Depending on the type of emergency, you should know where the nearest emergency exits are, where your work unit’s designated assembly point is, and when and where to shelter-in-place.

At home, be aware and prepare by following these tips:

       Stay informed through radio, TV or the Internet.

       Make sure to have a family communication plan in place – one that all family members understand and practice.

       Have all family members' and other important phone numbers written down or memorized

       Have an emergency kit and at least three days of food and water

Safety is a core value of the Postal Service. Know the risk, know the plan, and know how to react when severe weather strikes. Don’t wait until you’re in an emergency to know what to do. Be aware and prepare, so when the time comes, you’ll be ready to act.

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Monday, June 17, 2019

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Marshall, TX, Retail Associates Sherea Clark (left) and Courtney George (center) received Gold Star Awards from Supervisor, Customer Services Kevin Leszcynski (right) for perfect transactions on Retail Customer Experiences.
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Dallas, TX, Parkdale Station Retail Associate Shondra Blair (right) received her fifth Gold Star Award from Supervisor, Customer Services Cleonte Grafton (left) for a perfect transaction on a Retail Customer Experience.  She strives to give excellent service in order to help people in their everyday lives. 
She was joined by her co-workers who congratulated her on this outstanding achievement.
Dallas, TX, University Station Letter Carrier Saundra Ray (center, holding certificate) received her 35-year Service Award presented by (front row, from left) Supervisors, Customer Services Venecia Green-Miller, Gregory Boswell, and Gilda Yates.  She was joined by her co-workers who congratulated her on this outstanding achievement.
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North Texas Processing & Distribution Center Mail Processing Clerk Blanca Cavazos (right) won a surprise birthday celebration for the month of May from Social Recreation Committee member ShuDana Duncan (left).
fellow Retail Associates Sharde Young (far left) and Shavonne Pierce (second left) who congratulated her on this fantastic achievement.
Dallas, TX, Bent Tree Station Retail Associate Robette Lee (second right) received her fourth Gold Star Award from Manager, Customer Services Henry Kpandeyenge (far right) for a perfect transaction on a Retail Customer Experience.  She was joined by her fellow Retail Associates Sharde Young (far left) and Shavonne Pierce (second left) who congratulated her on this fantastic achievement.  Lee was very grateful to all her co-workers for helping her achieve this award.
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Dallas, TX, Farmers Branch Station Retail Associate Mary Abraham (right) received her fifth Gold Star Award from Supervisor, Customer Services Thuy Pham (left) for a perfect transaction on a Retail Customer Experience.  She strives to give exceptional customer service to all her customers and is grateful to have a great team of co-workers who support each other. 
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Dallas, TX, Farmers Branch Station Letter Carrier Reginald Campbell (right) received his 30-year Service Award from Supervisor, Customer Services Thuy Pham (left).

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Dallas, TX, Joe Pool Station Retail Associate Iesha Isaac (left) received her first Gold Star Award from Manager, Customer Services Alexis Page-Richardson (right) for a perfect transaction on a Retail Customer Experience.  She enjoys the unique challenges of each day. Isaac commented, “I’m proud to put a smile on the customer’s face, especially the elderly ones.”
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Dallas, TX, Preston Station Retail Associate Leslie McCullough (left) received her first Gold Star Award from Manager, Customer Services Tracy Brice (right) for a perfect transaction on a Retail Customer Experience.  She comes from a postal family and has been with the Post Office for 34 years.  McCullough enjoys interacting with her co-workers and is proud to work for government.
on this exceptional achievement.
Dallas, TX, Juanita Craft Station Letter Carrier Victor Dupree (right, holding plaque) received his 30-year Service Award from Supervisor, Customer Services Marian Chism (left, holding certificate).  He was joined by his co-workers who congratulated him on this exceptional achievement.
on this remarkable achievement.
Dallas, TX, Juanita Craft Station Letter Carrier Steven Dickerson (holding certificate) received his 30-year Service Award from Supervisor, Customer Services Marian Chism (left, holding certificate).  He was joined by his co-workers who congratulated him on this remarkable achievement.
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Dallas, TX, Juanita Craft Station Letter Carriers posed for a picture in honor of the dads for Father’s Day.

Monday, June 10, 2019

McKinney, TX, Linkside Park Station Retail Associate Shauna Jones (above) received her eighth Gold Star Award for a perfect transaction on a Retail Customer Experience.  Her goal is to give exceptional customer service every time.

Seagoville, TX, Retail Associate Carla Fuchs (center) received her 35-year Service Award from Manager, Post Office Operations Brandi Smith (left) and Postmaster Louiza Missi (right).  Missi remarked, “I’ve known Carla for a long time.  She was my mentor when I started at the Post Office and has been there for me throughout the years.  She is awesome.”

The Plano Northwest Station held a passport fair on June 1, 2019.  They processed 144 passports and generated $5,580 in total revenue.
Retail Associate Victor Davis (right) processed customer’s passport application.
Addison Retail Associate Rita Kuruvilla (right, behind desk) who was helping out at the event, verified the paperwork of a passport application.
Retail Associate Reinaldo “Ray” Vaquedano (left) assisted customers with their passport applications.
Retail Associate Connie Saucedo (left) answered questions for a customer pertaining to his passport application. 
Texarkana Retail Associate Julia Levingston (behind desk) who was helping out at the event, processed the paperwork of a passport application.
 
 
Dallas, TX, Beverly Hills Station Letter Carrier Chris Crittendon (right) received his 30-year Service Award from Supervisor, Customer Services Bianca Davis (left).

Carrollton, TX Main Post Office Lead Retail Associate Roman Hailemariam (above) has a heartwarming story on achieving the American dream.  In 1999, she was living in Ethiopia and won a diversity lotto to come to the United States.  Hailemariam arrived in Atlanta to a family friend in March of 2000.  She got her first job at a gas station and then got a second job at a smoothie company.  In 2001, she met her husband who worked for the Post Office and moved to Dallas.  Hailemariam received her citizenship in 2008 and they moved to Louisiana in 2011, when she applied for a job as a clerk.  Hailemariam came back to Dallas in 2013 and worked at the Northaven Station before transferring to the Carrollton Main Post Office where she has been giving exceptional customer service to the people of Carrollton on a daily basis.  She remarked, “I love my job and I love America.  Working here gave me a great deal of experience and I want to move up the ladder.  This is the best country in the world.  You can do anything and be anyone here.  It changed my life for the better.” 

Plano, TX, Northwest Station Distribution Clerk Marcus Hawley (above) received an employee compliment.
 
On May 22, 2019, around 1:15pm a customer who spoke Spanish had been coming in several times but we were unable to assist him because he couldn’t speak English.  We gave him Consumer Affairs number as well as the 1-800-ASK-UPPS to speak with a bilingual representative.  Still unsuccessful, I remembered Marcus Hawley spoke Spanish and gave him a call.  He was off work and I explained the situation to him and while on speaker he began to translate.  Not only did Marcus translate but he wanted me to text him the customer’s information so he could let our clerk to follow up as well.  I wanted to shine the spotlight on an employee that went the extra mile.
 
Sincerely,
 
Selvia Harris
Carrier Technician

Wednesday, June 5, 2019

Dallas District Manager Scott Hooper (left) presented Contract Technician Tuletha Jones (right) a Certificate of Appreciation for correcting a purchasing error for picture frames that saved the Postal Service a significant amount of money.

On May 30, 2019, the Dallas District held a Town Hall at the North Texas Processing & Distribution Center (P&DC).  District Manager Scott Hooper (standing, right) spoke to attendees about the state of the business and the goals for Q3, 2019.



Dallas District Manager Scott Hooper (left in all photos) presented the following employees Certificates of Appreciation for their military service during National Military Appreciation Month in May.
Manager, Operations Programs Support Virgil Cosma (right)
Supervisor, Statistical Programs Kevin Blaser (right)
Finance, Administrative Assistant Derest Brown (right)
Labor Relations Specialist Donna Jones (right)
Supervisor, Distribution Operations Tempest Roberson (right)
North Texas Processing & Distribution Center Senior Plant Manager Larry Wagener (right)
Manager, Delivery Customer Service Chad Brooks (right)
Health and Resource Management Specialist Ella Rogers (right)