A message from the Acting District Manager Scott Hooper…

Tis the Season

Peak season is officially underway! From now through New Year’s, customers across the country will turn to us to safely deliver their holiday presents and well wishes to family and friends.

 It is our core mission to provide World Class Service every day to each and every customer. The holiday period is especially our time to shine. Don’t allow this busy season to lead to short-cuts and hasty decisions.

Each time you deliver a package think about the contents of that package.  Protect your customers’ treasures and take those extra steps to get to the door.  Treat each package professionally, with World Class care, respect, and integrity.  Proper handling of packages is essential for providing World Class Service.

We are seeing far too many incidents of our employees tossing packages onto our customers’ property.  Many times those incidents are caught on home security cameras. While delivering, tossing packages from any distance is unprofessional and unnecessary.

There is no good reason for failing our customers and the Postal Brand. Please handle packages as if they were your own. PLACE them at the delivery point and do NOT throw them. 

Service is our business. It’s in our name; it’s expected and deserved by our patrons. Providing a positive customer experience is critical to the future of our organization.

 

 

The North Texas Processing & Distribution Center held a Thanksgiving raffle for each tour and gave away Kroger gift cards and fruit baskets to the winners. 

(From left) Social Recreation Committee Chairperson Carla R. Jones and Team Member Tim Tworek presented Laborer Custodian Shamya Taylor a gift card and fruit basket.

Mail Processing Clerk Aimeda Foster (left) received her gift card and fruit basket from Social Recreation Committee Chairperson Carla R. Jones (right).

Customer Retention Agent Leland Davenport (left) received his gift card and fruit basket from Social Recreation Committee Chairperson Carla R. Jones (right).

Mail Handler Alberto Martinez received his gift card and fruit basket from Social Recreation Committee Chairperson Carla R. Jones (right).

 

 

 

Richardson, TX, Promenade Station Retail Associate Abraham Ozhukayil (right) received his third Gold Star Award from Marketing Manager Kelley Davis (left) for a perfect transaction on a Retail Customer Experience.  He enjoys making customers happy and having them return on a regular basis.  Davis commented, “Great job, keep up the excellent work.”

Dallas, TX, Lakewood Station Retail Associate Andrea Mathis (left) received her 30-year Service Award from Acting Manager, Customer Services Sheria Overton (right).

Dallas, TX, Lakewood Station employees received Letters of Appreciation and Gratitude from Acting District Manager Scott Hooper and Postmaster General Megan J. Brennan along with a lanyard in recognition of their military service for Veterans Day.

Dallas, TX, Vickery Station Letter Carriers David Morin (left) and Charles Watkins (right) received their 30 and 40-year Service Awards.  Watkins also received a Letter of Appreciation.

Corsicana, TX, Lead Retail Associate Socrates Herrera (right) received his seventh Gold Star Award from Supervisor, Customer Services Stacey Black (left) for a perfect transaction on a Retail Customer Experience.  He is a U.S. Army veteran who does his best every day.  Herrera is grateful to work for the USPS and his wife for supporting him.

Canton, TX, Retail Associate Tanderra “Tandy” Bobo (left)received her first Gold Star Award from Supervisor, Customer Services Amanda Boyd (right) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 20 years and believes the best thing about her job is the customers.

Terrell, TX, Lead Retail Associate Mouna Lahjouji (center) received her eighth Gold Star Award from Acting Manager, Post Office Operations Janet Campbell (left) and Postmaster Jeff Higgs for a perfect transaction on a Retail Customer Experience.  She loves her customers and everything about the Postal Service.

Forney, TX, Retail Associate Lawrence “Larry” Monreal (right) received his fifth Gold Star Award from Supervisor, Customer Services Keith Bain (left) for a perfect transaction on a Retail Customer Experience.  He enjoys the variety of challenges that occur on a daily basis.  Bain commented, “We appreciate your dependability, educated customer service, and diligent work effort.”

Dallas, TX, Richland Station Retail Associate Lashanique Melton (right) received her first Gold Star Award from Supervisor, Customer Services Nikki Shields (left) for a perfect transaction on a Retail Customer Experience.  She does her best to assist customers and have them leave in a better mood then when they came in.  Melton remarked, “I work hard and stay focused no matter my ups or downs because that is what my grandparents taught me before they passed.” 

Garland, TX, Kingsley Station Retail Associate Stephen Alexander (right) received his fourth Gold Star Award from Manager, Customer Services Indalecio Rodriguez (left) for a perfect transaction on a Retail Customer Experience.  He has over 30 years of experience with the Postal Service and strives to give excellent customer service to all his customers. 

Dallas, TX, Caesar Clark Station Letter Carrier Jason B. Callahan, Jr. (right) received his 30-year Service Award from Supervisor, Customer Services Alvin Daniels (left).

Dallas District (from left) Learning Development & Diversity Specialist Melvin Price;  Supervisor, Distribution Operations Tempest Roberson; Training Technician Postal Employee Development Center Waymon Allen; Acting Safety Specialist Byron Bridges received Letters and Gratitude from Acting District Manager Scott Hooper and Postmaster General Megan J. Brennan along with a lanyard in recognition of their military service for Veterans Day.

Dallas, TX, Computerized Forwarding System (CFS) Markup Clerks Alondra Jacobs (left) & Andre Spann (right) received Letters & Gratitude from Acting District Manager Scott Hooper & Postmaster General Megan J. Brennan along with a lanyard that were presented by Manager, CFS Barrett Taylor (center).

Dallas, TX, Computerized Forwarding System (CFS) Markup Clerks Elizabeth Dickey (left) and Scott Boyle (right) received their 25-year Service Awards from Manager, CFS Barrett Taylor (center).

Dallas, TX, Preston Station Supervisor, Customer Services Sonya Stewart (right) received her 30-year Service Award from Manager, Customer Services Zaire Ensley (left).

Dallas, TX, Parkdale Station Retail Associate Sunny Kalathiveettil (left) received his fourth Gold Star Award from Acting Manager, Customer Services Allan Wilson (right) for a perfect transaction on a Retail Customer Experience.  He strives to give excellent service to our customers by passing along his knowledge of postal products and services. 

Dallas, TX, Prestonwood Station Letter Carriers Brian D. Schallow (left) and Michael B. Griffin (right) received their 35-year Service Awards from Supervisor, Customer Services Michael Ryan (center).

Dallas, TX, Pleasant Grove Station Letter Carriers Christopher Sereseroz (left) and Christopher Young (right) received their 30-year and 25-year Service Awards from Acting Manager John Pride (center).

Kilgore, TX, Retail Associate Jeanette Carr (far right) received her 11^th Gold Star Award from Postmaster Joe McQuiston (far left) and Supervisor, Customer Services Julie Reed (third right) for a perfect transaction on a Retail Customer Experience.  Pictured with her are (from left) Retail Associate Marilyn Crump, Lead Retail Associate Chris Cameron, and Retail Associate Terry Gillian.  Carr wanted a picture with all the Retail Associates because she said, “It takes a team effort to provide excellent customer service.”

The Dallas District held a Safety Symposium at the Great Wolf Lodge on November 7, 2018.  The following photos are from this event.

Dallas District Manager, Safety Elvin Rembert (standing) welcomed attendees to the event and thanked them for their hard work promoting safety throughout the district.

Dallas District Acting Manager Scott Hooper (above) discussed the total number of accidents in the district for FY19 and what could be done to improve these numbers and the safety of all employees going forward.

Guest Speaker John Martin shared his near death story of not following the safety procedures that were in place at his job and the consequences it had on many people that were affected by the horrible accident he and a co-worker endured.

Dallas District Acting Manager Scott Hooper (center, blue suit) posed for a picture with the Safety Ambassadors of the Network Distribution Center.

Dallas District Safety Ambassadors attended the Safety Symposium held at the Great Wolf Lodge on November 7, 2018.

 

 

The following pictures are of Safety Ambassadors throughout the Dallas District.

 

 

 

 

 

 

 

 

Dallas, TX, Juanita Craft Station (from second left) Letter Carriers Ramon Rodriguez, Virginia Trevino, and Jacqueline Washington received their 30-year Service Awards from Supervisors, Customer Services Alleyne Doty (far left) and Marian Chism (far right).

Corsicana, TX, Laborer Custodian Matthew Payton (left) received his 25-year Service Award from Officer In Charge Ron Lumar (right).

Waxahachie, TX, Retail Associate Lakeisha Russell (right) received her first Gold Star Award from Postmaster Sonji Butler (left) for a perfect transaction on a Retail Customer Experience.  She enjoys her customers and when they let her know that she is doing a good job.  Russell is happy to have a Postmaster that appreciates her. 

On November 6, 2018 Dallas Manager, Customer Service Operations of Area 3 Angela San Miguel (center, black coat) was given a going away party at the Dallas Main Post Office.  Employees thanked and wished her the best in her new management position located in Philadelphia, PA.

Red Oak, TX, Retail Associate Porsha Robertson (right) received her first Gold Star Award from Postmaster LaTosha Dora (left) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for three years and is a U.S. Navy veteran.  Robertson loves her Postmaster and being able to serve and assist her customers.  She comes from a big postal family that includes her dad, brothers and spouse. 

Desoto, TX, Laborer Custodian Donald R. Neal (left) received his 35-year Service Award from Supervisor, Customer Services Anthony Lacy (right).

Dallas, TX, Medrano Station Letter Carriers Walter Mackey (left) and Robert Loya (right) received their 30-year Service Awards from Supervisor, Customer Services Tommy Snead (center).

Dallas, TX, Beverly Hills Station (from second left) Lead Retail Associate Sal R. Martinez, Jr., Retail Associates Brenda Villa, Reginald Jones, and Rosina Gonzales received their 45, 35, 35, and 25-year Service Awards from Manager, Customer Services Eric Clark (far right) and Supervisor, Customer Services Johnell Bowzer (far left).  Sal Martinez also received a Certificate of Appreciation for his military service with the U.S. Army.

Plano, TX, Northwest Station Retail Associate Consuelo “Connie” Saucedo (left) received her third Gold Star Award from Manager, Customer Services Edger Moreno (right) for a perfect transaction on a Retail Customer Experience.  She loves helping her customers and spending time with friends and family.  Saucedo has been with the Postal Service for 29 years and looks forward to retirement. 

Frisco, TX, Main Post Office had a drawing for all the Retail Associates who have no accidents reported on their records.  Safety Ambassador Lamont Coleman (far left) presented Retail Associate Eddie Hedge (third right) with a Gift Card to promote safety and engage employees within the unit.  He was joined by his fellow co-workers who congratulated him.

Plano, TX, Main Post Office Letter Carrier Mark A. Leonard (right) received his 30-year Service Award from Manager, Customer Services Melissa Huffman (left).

Dallas District Business Service Network Representative Ken Mitchell (left) received his 45-year Service Award from Marketing Manager Kelley Davis (right).

Flower Mound, TX, Letter Carriers (from left) Steven Aughe and Cade Brown, Jr. received their Official Retirement Certificates from Postmaster Thomas Alonzo (right) on October 31, 2018.  Aughe had 21 years and Brown had 28 years of service with the Post Office. They were given a party to celebrate their last day.  Alonzo remarked, “I wish you both a very fruitful retirement.  I hope you enjoy yourselves and wish you both a lot of happy times ahead.”

Dallas, TX, Northwest Station Letter Carrier Dennis Endsley (center) received his 40-year Service Award and Certificate of Appreciation for his military service in the U.S. Army from Manager, Customer Services Gail Aycock (right) and Supervisor, Customer Services Leon Davenport (left).  He remarked, “This was a total surprise. I’m honored to be working with everyone and I still look forward to coming in and interacting with my co-workers every day, thank you.”

Plano, TX, Wildcat Station Retail Associate Jessica Chan T-Eng (left) received her second Gold Star Award from Manager, Customer Service Kevin Taylor (right).  She has been with the Postal Service for 20 years and enjoys educating her customers about our products and services.  Chan commented, “All my co-workers are like family and we make a good team.”

Pottsboro, TX, Postmaster Jerry Camp (above) received his “bling” for turning in a Business Connect lead for a company called Crazy Crow Trading Post which is the world’s largest source of Native American craft supplies.  Business Development Specialist Jenny Yoo met with the customer and determined that they needed the assistance of the sales department.  Field Sales Representative Tracy Katsoulas assisted the customer and closed a test mailing worth $13,000 with a larger sale of $69,940 closing a few months later.  The Postal Service has gained valuable revenue because Camp was diligent in helping his customers and growing our business.