Dallas, TX, (from left) University Station Manager, Customer Services Rogenia Demus; Supervisor, Customer Services Nadra Mccain; Postmaster Yulonda Love; Manager, Customer Service Operations Rodrick Cole; Administrative Assistant Lila Lozano; Supervisors, Customer Services Chairessee Lowe and Scott Pruitt; Manager, Customer Service Operations Tunya Hill; and Customer Relations Coordinator John Torrez celebrate the holidays next to the Christmas tree.

Dallas, TX, Main Post Office (front row, from left) Postmaster Yulonda Love; Retail Associate Deborah Wilkerson, Administrative Assistant Lila Lozano; Retail Associate Rhonda Pinkard; University Station Manager, Customer Services Rogenia Demus; Retail Associate Rosina Gonzales; (back row, from left) Supervisors, Customer Services Scott Pruitt; Chairessee Lowe; and Nadra Mccain; Manager, Customer Service Operations Tunya Hill; Customer Relations Coordinator John Torrez; and Manager, Customer Service Operations Rodrick Cole are in the Christmas spirit.

Dallas Main Post Office Retail Associates (from left) Retail Associates Sandra Henderson, Deborah Wilkerson, Rhonda Pinkard, and Rosina Gonzales commemorate the holidays next to the Christmas tree.

Dallas Main Post Office Retail Associates (from left) Supervisor, Customer Services Nadra Mccain; Retail Associates Sandra Henderson; and Deborah Wilkerson; Customer Relations Coordinator John Torrez; Retail Associates Rhonda Pinkard; and Rosina Gonzales; and Manager, Customer Service Operations Rodrick Cole are in the holiday spirit next to the Christmas tree.

 

On December 28, 2018 a retirement party was held for Hutchins Postmaster Marjorie Ledbetter (above) who has over 31 years with the Postal Service.  She was congratulated by her co-workers, family, friends, and members of the community who wished her the best and thanked her for her dedicated service.

Lancaster, TX, Retail Associate Maria Ferstle (left) received a Gold Star Award from Postmaster George Bowling (right) for a perfect transaction on a Retail Customer Experience.

Red Oak, TX, Retail Associate Cynthia Brewer (left) received her sixth Gold Star Award from Supervisor, Customer Services Latourus Lewis (right) for a perfect transaction on a Retail Customer Experience.  She is a U.S. Army veteran.  Brewer enjoys working with her co-workers and giving excellent customer service with a smile.

Desoto, TX, Retail Associate Lashonda Carrington (right) received her fifth Gold Star Award from Supervisor, Customer Services Keith Rennels (left) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 20 years and is proud to assist her customers. 

Dallas, TX, University Station Jacqueline Edwards (left) received her fifth Gold Star Award from Supervisor, Customer Services Gilda Yates (right) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 34 years and is a U.S. Air Force veteran.  Edwards does her best to serve the customer and represent the brand to the best of her ability.

Dallas, TX, Bent Tree Station Retail Associate Julie Toms (left) received her first Gold Star Award from Manager, Customer Services Henry Kpandeyenge (right) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for over 33 years.  Toms enjoys helping people and the stability and job comfort from her occupation.  She commented, “I love my co-workers, especially Greg Dietz.”

Garland, TX, Main Post Office Letter Carrier Jason Callahan (above) received a customer compliment from a local organization located on his route.

 

Dear Mr. Baez,

We are a non-profit organization located in Garland, Texas.  Our primary Letter Carrier for several months has been Jason Callahan.  He is an exceptional young man.  Callahan always acts professional, is extremely courteous, and has a smile ready to share with all who meet him.  He goes beyond what is required and gives 110% minimum effort.  You are very fortunate to have him on your staff, and we are glad he is.

 

Sincerely,

 

Delighted Customers

Dallas, TX, Robert E. Price Station Retail Associate Lester Forbes (right) received his Official Retirement Certificate from Manager, Customer Services Priscilla Ramirez (left).  His last day was December 31, 2018, and he had over 37 years with the Postal Service. 

On December 28, 2018, Robert E. Price Station had a retirement party for Letter Carrier Herman Butler (fourth left).  He has over 51 years with the Postal Service and is known for being hard working and dependable man.  His co-workers wished him the best in his retirement and thanked him for his service.  Butler remarked, “I enjoyed working with everyone.  We are like family.”

Dallas, TX, Robert E. Price Station Letter Carrier Herman Butler (right) received his Official Retirement Certificate from Manager, Customer Services Priscilla Ramirez (left).

Prosper, TX, Retail Associate Sherri Johnson (right) received her fourth Gold Star Award from Postmaster Stacy Auten (left) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 13 years and enjoys helping customers.  Johnson wants all her customers to have a friendly and easy experience every time.

Lewisville, TX, Main Post Office Lead Retail Associate Kimberly Hill (above) received her “bling” for turning in a Business Connect lead for a new local pizza restaurant looking to drive new customers and get the word out about the business.  Business Development Specialist Jenny Yoo proposed Every Door Direct Mailing (EDDM) as a marketing option which resulted in a sale of $9,000 and reached 50,000 potential customers in the area.

Lewisville, TX, Main Post Office Administrative Assistant Carrie Grier (right) received her 30-year Service Award from Postmaster Thomas Alonzo (left).

Lewisville, TX, Main Post Office Administrative Assistant Carrie Grier (right) received a Certificate of Appreciation from Postmaster Thomas Alonzo (left) for a customer compliment that she received.

 

Dear Ms. Grier,

 

You have shown the highest level of customer service, kindness, responsiveness, and all around BEST of any government employee I have ever encountered.  Also, I’ve encountered a lot since I’ve been on this earth.  You are a jewel, and I hope and pray that you are recognized as such by the USPS. Please forward this email to your supervisor, and their supervisor. Again, you have my deepest thanks and gratitude!

 

Sincerely,

 

Happy Customer

 

Lewisville, TX, Main Post Office Letter Carrier Charlotte Elders (right) received her 25-year Service Award from Postmaster Thomas Alonzo (left).

The North Texas Social Recreation Committee held a Christmas Day Raffle at the North Texas Processing & Distribution Center (P&DC) on December 18, 2018.  There was a raffle for employees of all three tours and various presents were given to the winners. 

North Texas P&DC Mail Processing Clerk Tywannah Robinson (left) was presented a gift by Social Recreation Committee Member Emmanual Akinola (right).

North Texas P&DC Mail Processing Clerk Pat Moore (right) was presented a gift by Social Recreation Committee Member Emmanual Akinola (left).

North Texas P&DC Mail Processing Clerk Teresita Kwong (right) was presented a gift by Social Recreation Committee Member Emmanual Akinola (left).

North Texas P&DC Maintenance Mechanic Jennifer Smith (center) accepted a gift for her father Mike Weiss (pictured on phone) who was on vacation. The gift was presented by Social Recreation Committee Member Timothy Tworek (left) and Chairperson Carla Jones (right).

North Texas P&DC Maintenance Mechanic Mail Processing Equipment Mike Weiss (above, with dog) accepted a gift from the North Texas Social Recreation Committee’s Christmas Day Raffle while he was on vacation.

North Texas P&DC Mail Handler Reginald Stanford (left) was presented a gift by Social Recreation Committee Chairperson Carla Jones (right).

North Texas P&DC Maintenance Mechanic Vale Cortinas (center) was presented a gift from Social Recreation Committee Chairperson Carla Jones (left) and Member Timothy Tworek (right).

North Texas P&DC Mail Processing Clerk Mariamma Mathews (right) was presented a gift by Social Recreation Committee Member Annie Samuel (left).

 

 

 

 

 

 

 

Manager, Post Office Operations Amanda Morrell (front row, center); retired Postmaster Clarence Henderson (far right); and retired Manager, Customer Service Operations Anthony McDowell (front row, far left) thanked all the Frisco Letter Carriers who delivered parcels during peak season and provided them a special breakfast for Christmas.

The Dallas District Marketing Department held an Ugly Sweater Christmas Party on December 21, 2018. Pictured (front row, from left) Administrative Assistant Kasha Raper; Complaints & Inquiry Clerk Rose Ranck; (back row, from left) Complaints & Inquiry Clerk Alyson Washington; Mailing Standards Specialist Joy Varkey, Business Service Network Representative Joanne Benge; Complaints & Inquiry Clerk Shaondra Blair; Marketing Manager Kelley Davis; Retail Specialist Randi Klement; and Complaints & Inquiry Clerk Becky Alvarado.

A Message from the Acting District Manager Scott Hooper…

Driving Safely During the Winter Months

To highlight the importance of driving safety, the Postal Service has designated December as “Motor Vehicle Accident Prevention Month.” Historically, December is when the Postal Service experiences an uptick in accident activity. Winter weather, temporary workers, increased workloads, and the holiday season all contribute to this increase. Here are some tips for safer driving during winter time:

 

·         Keep a safe distance between you and other vehicles. Expand your following distance when surface conditions are slick, and/or visibility is low.

·         Do a thorough vehicle check before starting out, paying special attention to tires and windshield wipers. All glass surfaces and mirrors must be free of snow, ice, and frost.

·         Drive appropriately for the road conditions. Do everything slowly and gently. In snow and ice your tires are just barely grabbing the road. Accelerate slowly and gently, turn slowly and gently, and brake slowly and gently.

·         Think ahead and plan your moves carefully. Be aware of everything going on well to your front so that you can accelerate and decelerate gradually. If you get into a skid: get your foot off the pedals. Look in the direction you want the front of the vehicle to go and steer gently in that direction. Once you get back to where you need to be, gently turn the wheel in the other direction to straighten your wheels.

I would also like to take this time to thank you for your dedication and commitment to our customers during this holiday season. Our Dallas District Postal Family accepted, processed, transported, and delivered record levels of mail and package volume. May the New Year bring each of you good health, happiness, and prosperity.

 

Santa (second left) came to the Royse City Post Office and picked up a few last minute presents before Christmas.  He had his picture taken with Retail Associates (from left) Michelle Smith, Maria Bussard, and Cecilia Mock who always do an exceptional job. 

Longview, TX, Main Post Office Letter Carrier Jill Wolfe (center) received her 35-year Service Award from Manager, Post Office Operations Johnny Wright (left) and Postmaster Shiniqua Toliver (right).

Longview, TX, Main Post Office Retail Associate Barbara Thomas (center) received her 35-year Service Award from Manager, Post Office Operations Johnny Wright (left) and Postmaster Shiniqua Toliver (right).

Longview, TX, Main Post Office Lead Retail Associate Lisa Brown (left) received her 35-year Service Award from Postmaster Shiniqua Toliver (right).

Longview, TX, Main Post Office Letter Carrier Patricia Adams (center) received her 30-year Service Award from Manager, Post Office Operations Johnny Wright (left) and Postmaster Shiniqua Toliver (right).

Longview, TX, Main Post Office Laborer Custodian James Drew (left) received his 30-year Service Award from Postmaster Shiniqua Toliver (right).

Longview, TX, Main Post Office Bulk Mail Technician Hermon Harris (center) received his 25-year Service Award from Supervisor, Customer Services Sanford Stephens (left) and Postmaster Shiniqua Toliver (right).

 

 

 

Longview, TX, Main Post Office (front row, from left) Supervisor, Customer Services Sanford Stephens; Retail Associate Lana Anderson; Postmaster Shiniqua Toliver, Retail Associate Lisa Brown; (back row, left to right) Laborer Custodian James Drew; Passport Photographer Patricia Adams; Retail Associates Chelsea Johnson; Gerald Williams; and Bulk Mail Technician Hermon Harris received a catered breakfast and Framed Art Work for 30 consecutive 100% Retail Customer Experience scores from Manager, Marketing Kelley Davis (back row, second right) and Manager, Post Office Operations Johnny Wright (far right).

Coppell, TX, Postmaster Ramona Rogers (center) presented Certificates of Appreciation to (from left) Retail Associates Hien Le, Abraham Lukose, Kim Vo, and Norberto Vetus for their hard work and contributions to the office.

Dallas District Complaints and Inquiry Clerk Debborragh O’kain (center, holding award) received her 25-year Service Award from Manager, Marketing Kelley Davis (front row, fourth left) and Manager, Consumer and Industry Contact Vanessa Wallace (front row, second right). She was joined by her co-workers who congratulated her on this tremendous achievement.

North Texas Processing & Distribution Center (P&DC) Maintenance Engineering Specialist Yolanda S. Mestas (left) received her 30-year Service Award from Senior Plant Manager Larry Wagener (right).

North Texas P&DC Electronic Technician Anthony “Tony” Blackstock (left) received his 30-year Service Award from Senior Plant Manager Larry Wagener (right).

North Texas P&DC Maintenance Mechanic Vale Cortinas, Jr. (left) received his 30-year Service Award from Senior Plant Manager Larry Wagener (right).

 

 

Longview Gold Star Awards

Longview, TX, Main Post Office Retail Associate Lisa Brown (center) received consecutive Gold Star Awards from Supervisor, Customer Services Sanford Stephens (left) and Postmaster Shiniqua Toliver (right) for a perfect transaction on a Retail Customer Experience.

Longview, TX, Main Post Office Retail Associate Gerald Williams (center) received a Gold Star Award from Manager, Post Office Operations Johnny Wright (left) and Postmaster Shiniqua Toliver (right) for a perfect transaction on a Retail Customer Experience.

Longview, TX, Downtown Station Retail Associate Margaret Johnson (center) received a Gold Star Award from Manager, Post Office Operations Johnny Wright (left) and Postmaster Shiniqua Toliver (right) for a perfect transaction on a Retail Customer Experience.

 

 

Garland, TX, Main Post Office Letter Carrier Stephanie Jones (right) received her 30-year Service Award from Postmaster Tim Huskey (left).

The North Texas Social Recreation Committee held a Thanksgiving Day Raffle at the North Texas Processing & Distribution Center (P&DC) on November 21, 2018.  There was a raffle for employees of all three tours and Kroger gift cards and fruit baskets were given to the winners.  The members of the committee are Supervisor, Distribution Operations Carla Jones; Mail Processing Clerks Miriam Fleites; Susan Jones, Mail Handler/Union Steward ShuDana Duncan, Mail Handler Annie Samuel; Maintenance Clerk Timothy Tworek; Mail Handler Ronald Roberson; and Mail Handler Emmanual Akinola.

North Texas P&DC (from left) Mail Processing Clerk Susan Jones presented a Kroger gift card and fruit baskets to Mail Processing Clerk Paula Jones; Mail Handler Henry Edwards; and Mail Processing Clerk Betty Kutty Joy from the Thanksgiving Day raffle.

North Texas P&DC Mail Processing Clerk Miriam Fleites (left) presented Mail Processing Clerk Dora Merino (right) a Kroger gift card and fruit basket from the Thanksgiving Day raffle.

North Texas P&DC Mail Handler Emmanual Akinola (far left); Mail Processing Clerk Miriam Fleites (second left); and Mail Processing Clerk Susan Jones (second right); presented Kroger gift cards and fruit baskets to Supervisor, Distribution Operations Geraldine Fulton (center); and Mail Handler Hung Nguyen (far right) from the Thanksgiving Day raffle.

North Texas P&DC Mail Processing Clerk Miriam Fleites (far left); Mail Handler Emmanual Akinola (second left); and Mail Processing Clerk Susan Jones (far right); presented a Kroger gift card and fruit basket to Mail Processing Clerk Donna White (second left) from the Thanksgiving Day raffle.

North Texas P&DC Mail Processing Clerk Almedia Frost (left) received a Kroger gift card and fruit basket from Mail Processing Clerk Susan Jones (center) and Maintenance Clerk Timothy Tworek (right) from the Thanksgiving Day raffle.

North Texas P&DC Mail Handler Soma Kuriakose (center) received a Kroger gift card and fruit basket from Mail Processing Clerk Susan Jones (right) for the Thanksgiving Day raffle. She was joined by Mail Processing Clerk Cheri Richardson (left).