Dallas Proud

Lake Dallas, TX, Rural Carrier Assistant Kyle Archibold received a customer compliment.

 

Dear Johny,

This letter is to praise Kyle Archibold for his actions of going beyond the call of duty.  My husband, ordered car parts.  The tracking information projected a delivery date of Saturday December 3rd.  Wes thought the package would be delivered by FedEx to our office on Saturday.  He saw Marcus, our FedEx Driver on Saturday, and asked him if he had the package for delivery.  Marcus told Wes it was delivered to the Post Office on Saturday morning.  The Post Office had already closed.  Wes went to the Post Office and saw someone in the back of the Post Office.  He went back and met Kyle.  He told Kyle what had happened.  Kyle got his tracking information and ID.  Kyle stated he would be in Sunday morning at 6 Am and would look for the package.  If he found it, he would call and deliver the package on Sunday morning.  Kyle called Wes at 6:30 Sunday morning to inform him he had indeed found the package and would deliver it to our home.  About 10 minutes later, Kyle rang our doorbell and Wes had his package.

I wanted Kyle's superiors to know about his actions beyond the call of duty and how very much we appreciated his doing so.

 

Very respectfully,

Happy Customer