A message from the District Manager Scott Hooper…

As Classes Resume, Watch Out for Students Many schools resumed classes either last week or this week, and I want to take this opportunity to remind all our employees who operate motor vehicles to watch out for children — especially those who are distracted. I urge you as a driver, to take extra precautions to avoid accidents by staying alert and driving defensively. Children can be unpredictable and don’t always look both ways before crossing streets. We can prepare for the back-to-school driving season by following a few simple safety tips: • Slow Down. The speed limit in school zones is 20 mph, so be sure to cover the brake pedal, while scanning the road for kids when entering a marked school zone. • Yield to School Buses. Exercise caution when approaching a school bus or driving near bus stops. NEVER pass a school bus from either direction while its lights are flashing, and children are entering or exiting the bus. Drivers must remain stopped until the bus begins to move. • Provide plenty of distance from bicyclists, especially young or novice riders. • Never talk on your phone or send text messages while driving. • Avoid handing mail directly to children from a delivery vehicle. If children approach, get out of the vehicle and ask them to move away. Double-check around the entire vehicle before proceeding. • Never back up to redeliver a missed box. Get out of the vehicle and walk back, if you can do so safely. • Adjust your mirrors to be able to see around your vehicle before you leave your office. Thank you for your continued service to our customers, who trust us to deliver the mail safely, efficiently, and reliably. Remember that you represent the U.S. Postal Service when you get behind the wheel, so let’s protect our most precious commodity — our children.

Sulphur Springs, TX, Retail Associate Brad McCool (above) accepted a Gold Star Award for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Lewisville, TX, Flower Mound Station Rural Carrier Sobiya Sabih (left) received an Engagement Most Valuable Player Certificate, lanyard and pin from Supervisor, Customer Services Fabrizio Casagrande (right) for her outstanding job performance during Quarter III, 2021. Hello, I would like to take the opportunity to thank you for allowing me to prove myself within the team. It is very thoughtful of you to appreciate my efforts and nominate me. Thank you very much for recognizing my contribution to the team. Sincerely, Sobiya Sabih

Richardson, TX, Huffhines Park Station Retail Associate LaTeasa Brumfield (above) received a Customer Complement and Trophy from a happy customer. Dear LaTeasa, You are not only the sweetest woman in the world, you are also the world’s best post office Retail Associate. Thank you so much, Alex

Richardson, TX, Huffhines Park Station Retail Associate LaTeasa Brumfield (left) and a grateful customer (right) posed for a picture after Brumfield lent her a walker she had stored in her car. The customer had broken her back and was barely able to walk. She was almost in tears from the pain but did cry after the extremely kind gesture from Brumfield.

North Texas Processing & Distribution Center (P&DC) Electronic Technician David “Red” McCarley (right) received his 25-year Service Award from Manager, Maintenance Bob McCullars (right).

Mckinney, TX, Main Post Office (MPO) Rural Carrier Rebecca Menchaca (above) received a customer compliment. Dear USPS, Our mail carrier is so kind and amazing at her job. She goes above and beyond. I have an autistic son who is obsessed with watching for trucks, especially the mail truck. When we told her how much he loves watching for her, she brought him a little toy mail truck of his own! He was over the moon and has carried it everywhere ever since. I just want to appreciate how she took the extra time in her day to be kind and say how much it meant to our family. Sincerely, Happy Customer

A message from the District Manager Scott Hooper…

Taking Care of Business by Taking Care of Customers We work for one of the greatest organizations in the world, and each of us plays a part in ensuring its future. One of the ways to do that is by focusing on identifying new sources of revenue. Every day, new businesses are opening up, providing opportunities to gain new customers. I want to start off by saying thank you, because our district has done a great job with the Employee Engagement Programs. We ended FY21 Q3 with almost $70 million in projected sales through Clerks Care, Customer Connect, Business Connect, Rural Reach, and Mail Handler leads. This week, I am happy to announce that Dallas and Houston were chosen as the pilot sites for the new USPS Connect Local. This new offering will help small businesses provide local-to-local same-day or next-day package delivery at affordable rates. Business owners will be able to sign up at www.uspsconnect.com and use USPS Click-N-Ship online to enter package information, print shipping labels, prepay for postage and receive tracking numbers all in one place. Then they will bring their labeled packages directly to the back dock of a designated local postal facility first thing in the morning (5–7 a.m.) for same-day delivery, or 30 minutes before the back dock closes to receive next-day delivery to the ZIP code areas served by that location. They will then present their SCAN form and packages to the clerk and our carriers will deliver the packages as part of their daily routes. Three offices in the Dallas area were chosen for the initial USPS Connect Local pilot launch: • Joe Pool Post Office, located at 5521 S. Hampton Road, servicing ZIP Codes 75224, 75232, 75237 and 75376 • Juanita Craft Post Office, located at 3055 Al Lipscomb Way, servicing ZIP Codes 75204, 75210, 75215,75223, 75226, 75246, 75315 and 75371 • Beverly Hills Post Office, located at 2202 S. Cockrell Hill Road, servicing ZIP Codes 75211, 75233, 75236 and 75249 Please familiarize yourself with this new initiative, especially because it will continue to expand to other Post Offices in our district. USPS Connect is a major component of our organization’s 10-year Delivering for America plan and is expected to contribute to the plan’s goal of $24 billion in net revenue growth by offering direct access to the Postal Service’s delivery network. Each of us, no matter what job we perform, has a stake in the success of our organization and one of the ways we take care of our business is by taking good care of our business customers.