Customer Compliment

I would like to give a shout out to Alice Lynch – USPS Mailing Requirements Clerk Dallas Main Post Office for being such a great help to me during the 5 years I’ve been with Pitney Bowes.  She helped me with two major projects in the past two to three months and is a huge guru for all things non-profit.  She is great asset to your Dallas team!  I just thought everyone needs to hear some good news for a change! Please pass on my appreciation to Alice and all in Dallas Mailing Requirements Clerks!

Dallas, TX, Farmers Branch Station Supervisor, Customer Services Sheleta Wright (left) received a promotion to Network Operations Analyst of the Southern Area.  Manager, Customer Services Vanya Johnson (right) remarked, “I just wanted to say thank you.  Wright will be missed for providing excellent service to both customers and employees at Farmers Branch.”

Kilgore, TX, Retail Associate Julie Reed (right) received a Gold Star Award from Postmaster Joe McQuiston (left) for a perfect transaction on a Retail Customer Experience.  McQuiston commented, “Julie is a very dedicated employee who strives for perfection every time.”

Carthage, TX, Retail Associate Michelle Sturrock received a Gold Star Award for a perfect transaction on a Retail Customer Experience.

Garland, TX, Main Post Office Robert “Bob” Easley (left) received his fifth Gold Star award from A/Manager Customer Services Avery Garland (right) for a perfect transaction on a Retail Customer Experience.

Garland, TX, South Station Retail Associate Silvia Sardon (left) received a Gold Star Award from Supervisor, Customer Services Florice Diggs (right) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 26 years and this is her third Gold Star Award earned at this station.  Sardon enjoys seeing happy customers.  She is proud to give her best to every customer that comes in and she does it with a smile.  Sardon credits her old Supervisor in California, Allene Rachuy for mentoring her and emphasizing customer service as a top priority.

 

Dallas Processing & Distribution Center Bulk Mail Technician Fernando Carrillo (center) received his 40-year Service Award from Manager, Business Mail Entry Chris Banks (left) and Supervisor, Business Mail Entry Andrea Marshall (right).  He started his Postal Career as a Distribution Clerk Machine Trainee and held positions of Distribution Clerk and Distribution Clerk Machine MPLSM.  Carrillo is a U.S. Marine Veteran.  He commented, “I had planned on working for five years but I stayed for 40.  It’s a great job.”

Hutchins, TX, Post Office held a very successful Passport fair on Saturday, February 25^th.  Postmaster Marjorie Lebetter commented, “We processed over 140 passport applicants resulting in $4,491 of walk-in revenue.  The enormous amount of people that showed up caught us off guard but we were able to handle the crowd without having any incidents.  Passport service has picked up tremendously.  Yesterday we processed over fifty applicants and today I believe we processed the same or more.  The Retail Associates and I are trying to take advantage of this revenue surge.  We are planning another Passport Fair Saturday April 8^th.”