Retired Postmaster Clarence Henderson (kneeling, far right) and retired Manager, Customer Service Operations Anthony McDowell (sitting in chair) thanked all the Frisco Letter Carriers who delivered parcels during peak season.

Garland, TX, Vehicle Maintenance Facility (VMF) General Clerk Janae Sherman (above) was recognized for her service on Veterans Day.

Garland, TX, Vehicle Maintenance Facility (VMF) Storekeeper Ulysses W. Hines (above) was recognized for his service on Veterans Day.

Garland, TX, Vehicle Maintenance Facility (VMF) Automotive Technician Darrel Pierre, Jr. (above) was recognized for his service on Veterans Day.

Garland, TX, Vehicle Maintenance Facility (VMF) Garageman Jessica Perez (left) and Lead Automotive Technician Jose Medina (right) were recognized for their service on Veterans Day.

Garland, TX, Vehicle Maintenance Facility (VMF) Manager, VMF Frances Collins (far left) recognized the following veterans for their service. Pictured (from left) Automotive Technician Darrel Pierre, Jr.; General Clerk Janae Sherman; Storekeeper Ulysses W. Hines; Garageman Jessica Perez; and Lead Automotive Technician Jose Medina.

Rockwall, TX, Rural Carrier Thomas Applewhite (above) is in the holiday spirit.

Commerce, TX, Retail Associate Steve Taylor (above) received a customer compliment.

 

To whom it may concern,

 

I am writing this in appreciation of an employee at the Post Office in Commerce. His first name is Steve. He waits on me each time I go to the Post Office while I am in Commerce. He is helpful and kind in every way. I want to commend his work. He sets a good example of how all employees should treat customers. I live in Hurst and travel to Commerce two to three times a year to visit friends. I always want to go to this office while I am there to buy stamps and money orders because Steve is so kind. I truly appreciate Steve’s work ethic. You should be very proud of him.

 

Sincerely,

 

Happy Customer

Prosper, TX, Retail Associate Angela Sestito (above) received her 25-year Service Award.

Plano, TX, Coit Station Retail Associate Chao Kuang Liang (above) received his 25-year Service Award.

Plano, TX, Northwest Station Retail Associate Marcus Hawley (left) received his 25-year Service Award from Manager, Customer Services Kevin Taylor (right).

Dallas, TX, City Collections are Postal Proud moving the mail this Christmas season to keep putting smiles on the faces of our customers.

Dallas, TX, Main Post Office Manager, Customer Services Camille Shepherd (back row, center) gave the City Collections Letter Carriers an Appreciation Breakfast for their hard work during the holiday season.

In order to have a little fun during the busy holiday season the Wylie, TX, Post Office had an Ugly Christmas Sweater Day contest. Some of the participants pictured (from left) are Rural Carriers Tom Seymour, Aracely Robles, Sean Phillips, Daniel Tuesburg, Amber Woody, Jerry Hargrow, and Roberto Summers. A fun time was had by all. The winner of the contest was Jerry Hargrow (second right).

In-plant Support at the Dallas Main Post Office decorated the office for the holiday season.

Employees at the Rowlett, TX, Post Office are in the holiday spirit.

Rowlett, TX, (from left) Retail Associate Wilford Ball; Officer-In-Charge Maria Rosales; Supervisor, Customer Services Glenn Bell; Retail Associates Teresa Smith; and Emma Cordova were happy to celebrate the Christmas season.

On December 17, 2019, WFAA and CBS covered the Postal Service’s annual letters to Santa program which children throughout the Dallas District write letters to Santa. Administrative Assistant Susan George (left) and General Clerk Carla Harrell (right) answered the children’s letters from Santa.

Dallas, TX, Computerized Forwarding Systems (CFS) Supervisor, Customer Services Vinna Brown (right) received her 30-year Service Award from Manager, CFS Barrett Taylor (left).

Dallas, TX, Computerized Forwarding Systems (CFS) Processing Clerks Carolyn Lewis (left) and Antoinette London (right) received their 25-year Service Awards from Manager, CFS Barrett Taylor (center).

Dallas, TX, CFS Employees who were recognized for accruing over 500 hours of sick leave balance during Quarter 3, FY19. Pictured (front Row, from left) Clementine Braggs, Lavern Henderson, Nhu Bui, Sosamma George, Scott Boyle, Carlos Ayson. (Back row, from left)  Manager, CFS Barrett Taylor, Kimberly Williams, Michael Williams, Cecilia Pham, Antoinette London, and Kevin Anderson.

Dallas CFS Unit Mark-up Clerks Scott Boyle (left) and Michael Williams (right), received Certificates of Appreciation for Zero Unscheduled Leave Occurrences in Quarter 3, FY19.

Plano, TX, Northwest Station Letter Carrier Sheketha McGee (left) received her 25-year Service Award from Supervisor, Customer Services Gerald Dysard (right).

Anna, TX, Postmaster Georgina Jaworski (left) received her 30-year Service Award. She was joined by Supervisor, Customer Services Randy Hoffmann (right) who congratulated her on this achievement.

McKinney, TX, Letter Carrier Gregory Gooch (right) received his 25-year Service Award from Supervisor, Customer Services Juan Barrera (left).

McKinney, TX, Letter Carrier Mark McCullough (right) received his 25-year Service Award from Supervisor, Customer Services Juan Barrera (left).

On December 10, 2019, Dallas Postmaster Yulonda Love (left) was interviewed by CBS Anchor Russ McCaskey (right) at the CBS 11 News This Morning studio in Fort Worth, Texas to discuss the Postal Service’s busiest week of the year.

Retired Lieutenant Colonel Russell Hooper (left) and Dallas, TX, Lakewood Station Manager, Customer Services Shinequer Dickerson (center) presented the Office of Secretary of Defense Employer Support of the Guard and Reserve’s (ERGR) Patriot Award to Supervisor, Customer Services Sheria Overton (right) for being nominated by Letter Carrier Stephen Browning who is currently deployed in Africa. He recommended Sheria as a great employer, deserving of this recognition given by the Department of Defense.

Supervisor, Customer Services Sheria Overton (above) proudly displayed her Office of Secretary of Defense Employer Support of the Guard and Reserve’s (ERGR) Patriot Award.

Lancaster, TX, Retail Associate Michael Matthews (right) received his 25-year Service Award from Supervisor, Customer Services Tara Spriggs (left).

A message from the District Manager Scott Hooper…

RECOGNIZING AND HANDLING SUSPICIOUS MAIL

 

To highlight the importance of recognizing and handling suspicious mail, I would like to review the procedures concerning suspicious mail, unknown powders, liquids or substances.

 

Characteristics to pay special attention to include shape, look, address and packaging.

 

· Shape. Is it lopsided or uneven? Is it rigid or bulky?

 

• Look. Are there oily stains, discolorations, or crystals on the wrapper? Does it have a strange odor?

 

• Address. Is there a return address? Are there restrictive markings? Are there

misspelled words? Is it addressed to a title rather than to an individual? Is it an incorrect title? Is it poorly typed or written?

 

• Packaging. Is it sealed with tape? Is there excessive tape? Is there excessive postage?

 

Once a suspicious letter or package has been identified, it is important to respond appropriately.

If a mailpiece seems suspicious, remember the three “P’s” — package, people and plan:

• Package. Don’t handle a suspicious parcel or letter. Leave it where it is and isolate the area.

· People. Clear people from the area and immediately notify a supervisor. Wash hands and other exposed skin with soap and water.

• Plan. Contact your supervisor, who will contact the Inspection Service. Follow your emergency plan. Know who to contact if your supervisor isn’t available.

I would also like to take this time to thank you for your dedication and commitment to our customers during this holiday season. Best wishes to you and your family for a safe and happy holiday.

Dallas. TX, Richland Station Letter Carrier Rita Wilder (right) received her Official Retirement Certificate from Postmaster Yulonda Love (left). She had 26 years with the Postal Service and her last day was December 6, 2019.

Plano, TX, Wildcat Station Laborer Custodians Calvin Applewhite (left, in both photos) and Ken Easley (right, in both photos) stopped by lobby to purchase Holiday Stamps from Lobby Director Selvia Harris (center, on right photo).

Plano, TX, Northwest Station Retail Associate Robert Bloomfield (left) received his 25-year Service Award from Manager, Customer Services Kevin Taylor (right).

Plano, TX, Main Post Office Letter Carrier Cathy Slavik-Russell (center) received her 25-year Service Award from Supervisor, Customer Services Jinu Varghese (left) and Manager, Customer Services Kenda Porter (right).

Plano, TX, Wildcat Station Letter Carrier Cheng Swei (right) received his 25-year Service Award from Manager, Customer Services Kyndra Barrett (left).

Desoto, TX, Letter Carrier James Kidd (left) received his 25-year Service Award from Postmaster Geoffrey Johnson (right).

Duncanville, TX, Letter Carrier Coure Williams (right) received his 25-year Service Award from Supervisor, Customer Services Scott McCain (left).

Richardson, TX, Main Post Office Letter Carrier David Jermyn (right) received his 30-year Service Award from Manager, Customer Services Jerry Gentry (left).

Forney, TX, Retail Associate Phyllis Bench (right) received her 35-year Service Award from Postmaster Tamara Steward (left).

Rowlett, TX, Retail Associate Sonya Smith (center) received her 25-year Service Award from Postmaster Maria Rosales (left) and Supervisor, Customer Services Liliana Solórzano (right).

Rowlett, TX, Retail Associate Sonya Smith (holding certificate) received her 25-year Service award from Postmaster Maria Rosales (third from left). She was joined by her co-workers who congratulated her on this achievement.

Grapeland, TX, employees are ready for the holiday season.

Dallas, TX, Lake Highlands Station Letter Carrier Mark D. Johnson (right) received his Official Retirement Certificate from Manager, Customer Services Emiliano Chapa Manager (left).  He had over 34 years of service and his last day was November 30, 2019.

Plano, TX, Wildcat Station Retail Associate Tsui Eng Chan (right) received a Gold Star Award from Manager, Customer Services Kyndra Barrett (left) for a perfect transaction on a Retail Customer Experience.

Plano, TX, Wildcat Station Retail Associate Luis Ojeda (right) received his 25-year Service Award from Manager, Customer Services Kyndra Barrett (left).

Richardson, TX, Huffhines Station Letter Carrier Kevin Primm (left) was congratulated by Manager, Customer Service Stanley Adams (right) on his retirement after 40 years of Postal Service. His last day was November 29, 2019.